All consultations are by appointment. We usually allow 10 minutes per appointment but if you need more time please ask for a double appointment. If more than one member of the family needs to be seen please ask for a separate appointment for each. You are not restricted to the doctor with whom you are registered and for non-urgent appointments you may see whom you wish. However, we would suggest that it is best to try and see the same doctor each time for the same problem so as to enable appropriate continuity of care. Routine appointments are usually available within a week.
If you need to cancel an appointment please let us know as soon as possible. Somebody else might like to make use of it!
If you have an urgent problem you will be asked for some details and the urgent care staff will then ring you back as soon as possible (usually within an hour). Our aim is to provide the right care at the right time. You may be asked to come down straight away, or you may be offered an appointment the same day with whichever doctor is available, or your problem may be one that can be managed on the telephone. We work closely with other practices in the area and you may be asked to attend a “hub” at Kidlington, run by all the practice and employing a fully qualified GP for some same day appointments.
To make an appointment, please login to your online services account. Please be aware that you can only book single appointments via this method. If you require a double appointment, or need more time for other reasons such as a medical or having a coil fitted, you will need to contact the surgery.
If you are too ill to attend the surgery and you require a home visit, please phone the surgery before 10am 01865 371666 and be prepared to give the receptionist a list of the symptoms and the contact telephone number for the Urgent Care Dr to call you first to determine the urgency. We cannot guarantee your request will be accepted, and it may be forwarded to another care provider, i.e EVS (Early Visiting Service), or the Ambulance Service. Our facilities and equipment at the surgery enable us to provide a better service than we could at home, and we can see up to 6 patients in the surgery in the time it takes to do one home visit.
If you have a serious medical emergency that cannot wait, such as a suspected stroke or heart attack, please call 999.
To talk to a doctor or nurse about a non-urgent problem, please ring the surgery and ask to be put on the telephone list. We will ask you to try and speak to the doctor or nurse you usually talk to to help continuity of care. This is particularly important for results of investigations – please wait until the day your usual doctor is working rather than asking to speak to the “urgent care” doctor. Please give a number where you can be certain to answer when the doctor rings back.
Early Visiting Service
The Early visiting Service (EVS) is made up of a team of emergency care clinicians who will work closely with GP practices to provide urgent same day home visits to houseboundpatients. The aim is to provide visits earlier in the day than the GP may be able to arrange toallow earlier support for patients. This should give GPs additional time to see their chronic routine, more complex patients.
Kidlington Access Hubs
The Kidlington Access Hub provides same-day urgent GP appointments to help patients get treatment on that day, if they feel that is required. This service helps GP practices meet the increasing demand for urgent appointments. This eases pressure on GPs and enables GPs to spend more time for planned care for more complex ongoing problems. There is a similar service in Bicester for Bicester practices. This hub is not a ‘walk in centre’ – you must be referred by your own GP practice for an appointment, so it is important to ring Islip as usual, early in the morning, if you feel you need to be seen that day. The service is run by local GPs and they have full access to your medical notes, with the same level of confidentiality as your own GP. A full report is sent back to Islip following any consultation at the hub.
Routine appointments are very much still available at Islip for ongoing problems, usually with just a 3-5 day wait to see a GP at Islip. We hope to be able to offer even more routine appointments if more patients seeking same day urgent appointments can be seen at the Hub in Kidlington, so we hope that our patients will support this. We are very pleased with the service so far and have had excellent feedback from patients seen there. As you may have read in the press general practice is under increasing stress due to the increasing needs of an elderly population with complex health problems, and anything that can give us more time for those that really need continuity of care is a real bonus.
Weekend and Evening Appointments
In association with our neighboring Practices we are able to offer additional weekend and evening appointments.
The additional Weekend and Evening appointments are known as “Neighbourhood Access Hub Extended Hours Appointments” and are an extension to the in-day “Hub” appointments that all the practices share for some same day urgent cases they may have. If you are offered an appointment here, this will be with the Hub GP and not your Practice GP.
Hub Extended Hours Appointments
Hub Extended Hours Appointments are mainly staffed by the local practices (Kidlington & Bicester area) who have a weekly rota to be the duty practice to offer both GP and Nurse/Health Care Assistant appointments to all patients in the area. If offered this appointment you will be seen by the Duty Practice GP or Nurse/HCA during the week and the Hub GP at weekends.
Evening appointments are 6.30pm – 8.00pm.
Hub Weekend Appointments
Saturday and Sunday appointment are available between 9:00am -12:00pm.
Sunday appointments are only available at Banbury Health Centre.
GP appointments become available 48 hrs before, and the Nurse/HCA appointments 3 weeks before. Currently these Hub Extended Hours Appointments can only be booked through Receptionand not online. There are some restrictions on what can be seen if the appointment is not your usual practice, so please check with our Reception.