Appointments

All consultations are by appointment. We usually allow 15 minutes per appointment but if you need more time please ask for a double appointment. If more than one member of the family needs to be seen please ask for a separate appointment for each. You are not restricted to the doctor with whom you are registered and for non-urgent appointments you may see whom you wish. However, we would suggest that it is best to try and see the same doctor each time for the same problem so as to enable appropriate continuity of care. Routine appointments are usually available within 2 weeks.

If you need to cancel an appointment please let us know as soon as possible. Somebody else might like to make use of it!

If you have an urgent problem you will be asked for some details and the urgent care staff will then ring you back as soon as possible (usually within an hour). Our aim is to provide the right care at the right time. You may be asked to come down straight away, or you may be offered an appointment the same day with whichever doctor is available, or your problem may be one that can be managed on the telephone. We work closely with other practices in the area and you may be asked to attend a “hub” at Kidlington, run by all the practice and employing a fully qualified GP for some same day appointments.

To make an appointment, please contact the surgery.

Home Visits

If you are too ill to attend the surgery and you require a home visit, please phone the surgery before 10am 01865 371666 and be prepared to give the receptionist a list of the symptoms and the contact telephone number for the Urgent Care Dr to call you first to determine the urgency. We cannot guarantee your request will be accepted, and it may be forwarded to another care provider, i.e EVS (Early Visiting Service), or the Ambulance Service. Our facilities and equipment at the surgery enable us to provide a better service than we could at home, and we can see up to 6 patients in the surgery in the time it takes to do one home visit.

If you have a serious medical emergency that cannot wait, such as a suspected stroke or heart attack, please call 999.

Telephone Consultations

To talk to a doctor or nurse about a non-urgent problem, please ring the surgery and ask to be put on the telephone list. We will ask you to try and speak to the doctor or nurse you usually talk to to help continuity of care. This is particularly important for results of investigations – please wait until the day your usual doctor is working rather than asking to speak to the “urgent care” doctor. Please give a number where you can be certain to answer when the doctor rings back.

Early Visiting Service

The Early visiting Service (EVS) is made up of a team of emergency care clinicians who will work closely with GP practices to provide urgent same day home visits to house bound patients. The aim is to provide visits earlier in the day than the GP may be able to arrange to allow earlier support for patients. This should give GPs additional time to see their chronic routine, more complex patients.

Weekend and Evening Appointments

In association with our neighbouring Practices we are able to offer additional weekend and evening appointments.

The additional Weekend and Evening appointments are known as “Neighbourhood Access Hub Extended Hours Appointments” and are an extension to the in-day “Hub” appointments that all the practices share for some same day urgent cases they may have. If you are offered an appointment here, this will be with the Hub GP and not your Practice GP.

Hub Extended Hours Appointments

Hub Extended Hours Appointments are mainly staffed by the local practices (Kidlington & Bicester area) who have a weekly rota to be the duty practice to offer both GP and Nurse/Health Care Assistant appointments to all patients in the area. If offered this appointment you will be seen by the Duty Practice GP or Nurse/HCA during the week and the Hub GP at weekends.
Evening appointments are 6.30pm – 8.00pm.

Hub Weekend Appointments

Saturday and Sunday appointment are available between 9:00am -12:00pm.
Sunday appointments are only available at Banbury Health Centre.

GP appointments become available 48 hrs before, and the Nurse/HCA appointments 3 weeks before.  Currently these Hub Extended Hours Appointments can only be booked through Reception and not online.  There are some restrictions on what can be seen if the appointment is not your usual practice, so please check with our Reception.